Royal Mail research reveals support for a six-day-a-week delivery service

More than 8 out of 10 (81%) households surveyed agreed that, no matter who delivers the mail, they should deliver to their doors six days a week

81% of households surveyed said they would like to receive mail deliveries at least six days a week [1]

Nearly two thirds (66%) of households said they were dependent to some extent (a fair amount / a great deal / completely) on a six day a week service (every day except Sunday)

New customer research from Royal Mail has revealed households in seven of the UK’s major cities agree that no matter who delivers the mail, they should deliver six days a week.

The research showed that 94% of households thought it important (essential / very important / fairly important) that they are able to collect undelivered items from a local mail collection facility.
Additionally, the research revealed a strong dependence on a six-day-a-week service – with nearly two-thirds (66%) of households depending completely, a great deal or a fair amount on a working week plus Saturday mail service.

The findings emerge as ‘direct delivery’[2] competition from rival mail service providers who currently deliver mail less frequently is set to intensify.

TNT PostUK launched a direct delivery ‘every other day’ postal service in West London in 2012. It recently launched a similar service in Manchester.

However, 81% of households surveyed in Manchester said they would like to receive mail deliveries six days a week.

Stephen Agar, Managing Director, Consumer and Network Access, Royal Mail said:
“Customers are expressing a clear preference for ‘six-day-a-week’ delivery. Royal Mail’s service is highly valued in the communities we serve. In turn, Royal Mail provides quality employment in our biggest cities – and makes a positive economic contribution in areas where quality employment opportunities are scarce.”

“Royal Mail welcomes competition, but it needs to be on a level playing field. Our competitors can cherry pick areas in which to deliver mail and determine the frequency of those deliveries. They are also not required to publish regular performance information about deliveries that is collected and verified independently.”

The research was conducted on behalf of Royal Mail by Ipsos MORI between 11th – 18th December 2013 in London (North West post code areas), Birmingham, Edinburgh and Manchester and between January 16th – 21st 2014 in Bristol, Glasgow and Liverpool. Questions were asked online of 3,500 adults aged 16+ in households across the 7 UK cities (*500 in London (North West post code areas) and 500 in each of the other six cities). Data were weighted to the known household size in each city (relevant area of the city for London).

[1] For Bristol, Glasgow and Liverpool, this figure represents a combination of those who answered “7 days a week” and “6 days a week (Mon-Sat)”. For Birmingham, Edinburgh, London (North West post code areas) and Manchester this figure represents all who answered “6 days a week (Mon-Sat)”.

[2] ‘Direct delivery’ by a rival provider bypasses Royal Mail’s core network. This network has significant fixed costs as Royal Mail is required to provide a Universal Service – a six-day-a-week, one-price-goes-anywhere collection and delivery service to 29 million UK homes and businesses. The Universal Service Obligation is set out under UK legislation and minimum standards for service delivery are set by the regulator Ofcom. Royal Mail’s competitors are not bound by these requirements.