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We are changing our PPI and adding the ‘Delivered by Royal Mail’ mark to the current PPI designs. A bilingual version will also be made available for customers in Wales.
Why we are doing this?
The UK was one of the first countries in the EU to open the postal market to full competition in 2006, since when competition has become well established. We believe it would be helpful to everyone – you the customer, and receiving households and businesses – to make it easy to identify whether Royal Mail or another company delivered each item of mail. This way the receiving customer will know who to call if there is a problem with misdelivery, late delivery or another issue. In an independent poll of consumers, 77% agreed this would be helpful*.
It is also important to our people that their role in delivering the mail to communities throughout the UK is fully recognised. We have listened to our people and responded to their concerns.
When will this change take effect?
The files in this section have been updated with the new PPI designs. You can begin using the new PPI designs now and the changes will be effective from 23rd June 2012. However, we are mindful of the challenges some customers may meet in implementing the new PPI by this date. Therefore there is a six month period for migration to enable you to use up old stocks of stationery which do not have the “Delivered by Royal Mail” mark printed on them and to change to the new PPI design.
Throughout the period up until 2 January 2013, we will continue to accept mail with the old PPI design whilst you make the transition to the new PPI specifications.
*All figures, unless otherwise stated, are from YouGov Plc. Total sample size was 1063 adults. Fieldwork was undertaken between 8th-9th May 2012. The survey was carried out online. The figures have been weighted and are representative of all GB adults (aged 18+).
• For further information on how to Create ready-to-print PPIs online or download files to provide to your designer or printer click here.